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HomeReliability

tested. trusted. tough.

Rheem® builds quality into every product, from small parts to complete comfort systems, ensuring toughness and reliable performance for homeowners and businesses year after year. That reliability is what makes Rheem different—and better.
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Extremely Tested. Extremely Tough
Rheem builds quality into everything we make so you can get reliability out. We push our products to the limits so you can rely on them to perform in any environment for years to come. Through rigorous extremes testing—both in the lab and the field—we work our products every day to exceed industry standards and set new ones for our customers.

We Build Quality In So You Can Get Reliability Out

Working hard every day to be extraordinary is the fuel of reliability. And we’re never satisfied—from R&D to the factory floor and beyond, Rheem is committed to the pursuit of unrivaled, unquestionable excellence.
 
Putting First Things First
 
We start each week focused on what matters most—delivering reliable products. So Rheem leadership begins every Monday morning with a Quality Forum, reviewing issues from every angle and challenging our teams to further advance product reliability
 
Pushing the Limits
 
Our testing goes beyond industry requirements to create extreme scenarios for challenging our heating and cooling products to perform, including:
  • Thousands of hours of extreme environmental testing, subjecting our products to salt spray, rain, freezing rain, snow and temperatures between -20° and 130°F
  • Systems Extreme Environmental Testing (SEET) by a third-party, allowing us to mimic five years of the harshest weather conditions in just 16 weeks
  • Extensive and continuous field testing from Alaska to Florida and Nevada to South Carolina, not only ensures that we can guarantee performance, but also provides an ongoing research opportunity for more innovative solutions
  • Vibration testing to ensure our packaging protects equipment during transport


Delivering legendary performance means doing things the right way again and again. So we establish rigorous, repeatable processes to ensure that installers and end users enjoy consistent, reliable, worry-free performance.
 
Right, From the Start
 
Because pros are the ones working with our equipment in the toughest environments day in and day out, we work closely with contractors when designing new products. This unique partnership and robust development process means we build it right and we incorporate predictive quality so you know it will perform.
 
Leaving Nothing to Chance
 
Our proprietary, total quality assurance system means every component and each piece of equipment is 100% traceable, tested and must perform or it cannot leave our doors—it’s that simple.
  • Automated data acquisition systems deliver precision measurements during testing
  • Dedicated testing facilities ensure equipment meets optimized performance standards
Continuous Improvement
We’ve invested $100 million and counting in our state-of-the-art production facilities to maintain our position as a leader in the industry.

Rheem products earn the trust of contractors everywhere, because they know that Rheem products are high quality, dependable and durable—and they deliver day after day.

Building Trust

94% of contractors say Rheem Manufacturing Products are high quality

Satisfaction

99% of contractors who installed Rheem are glad they did

Reliability Works

More than 90% of contractors say Rheem is easy to install and maintain

Service Simplified

The Renaissance Commercial Line reduces the time to perform industry-standard service by up to 100 minutes over other commercial HVAC brands

Training Matters

Because proper installation is such a key factor of reliability, we invest in exclusive contractor training resources, like our state-of-the-art Innovation Learning Centers, to ensure Rheem leads the way—today and tomorrow

Time-Tested & Tested for Time

An important factor in the quality of our HVAC solutions is the ease of getting and keeping them running up to their potential. So we also test the installability and serviceability of our products. To that end, we’ve worked with the Michigan Institute of Aviation Technology to conduct blind side-by-side time studies to learn how our products stack up against the competition. How did they fare? Watch the videos to find out.

TESTIMONIALS
What's your Rheem reliability story?
We'd love to hear what you have to say
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